Privacy Policy
Last updated: 5th November, 2025
Melbourne Fertility Wellness (“we”, “our”, “us”) is committed to protecting your personal information. This policy explains how we collect, use, disclose and store information you provide via this website (https://melbournefertilitywellness.com.au/) and how you may access or correct it.
1. What information we collect
When you use our website or contact us, we may collect:
- Your name, email address, telephone number, and any message you submit via our contact forms.
- Technical information such as IP address, browser type, and operating system collected via cookies or analytics tools.
- Any other information you voluntarily provide.
2. How we collect the information
- Via contact forms on our WordPress site when you submit enquiries.
- Automatically via website analytics and cookies as you browse.
- Directly from you when you call, email, or otherwise engage with us.
3. How we use your information
- To respond to your enquiries and communicate with you.
- To provide, maintain, and improve our website and services.
- To analyse usage trends and enhance user experience.
- To comply with legal obligations.
4. Disclosure of your information
We will not sell your personal information. We may disclose your information:
- To our service providers (for example hosting, analytics, and email systems) who help us operate the website and who must keep your information confidential.
- If required by law, regulation, or legal process.
- With your consent.
If any data is transferred outside Australia, we will ensure it is appropriately protected.
5. Storage and security
We hold your personal information on secure servers and take reasonable steps to protect it from misuse, interference, loss, or unauthorised access. However, no data transmission over the Internet can be guaranteed 100% secure.
We retain your information as long as necessary for the purposes outlined or as required by law.
6. Cookies and tracking technologies
Our website uses cookies and similar tracking technologies (for example via WordPress plugins or analytics tools) to collect usage information such as which pages you visit, how long you stay, and how you arrived at the site. You may disable cookies via your browser settings, but doing so may affect your ability to use some features.
7. Your rights
- Request access to the personal information we hold about you.
- Request correction of any personal information that is inaccurate or incomplete.
- Request deletion of your personal information (subject to legal obligations).
- Withdraw consent to our processing of your personal data (where applicable).
- Lodge a privacy complaint with us or with the Office of the Australian Information Commissioner (OAIC).
8. Complaints
If you believe we have mishandled your personal information, please contact us at:
Email: [Insert contact email]
Address: [Insert postal address]
We will respond to your complaint within a reasonable time. You may also contact the Office of the Australian Information Commissioner (OAIC) if you remain unsatisfied.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect when changes were made. We encourage you to check back periodically.
10. Contact us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Email: melbournefertilewellness@gmail.com
Website: melbournefertilitywellness.com.au
This policy is provided as a general guide. You should ensure it aligns with your actual data handling processes and the Australian Privacy Principles under the Privacy Act 1988.